1. Direct Bank Settlement Policy
Lion UPI provides multi-gateway auto-routing infrastructure. All customer payments processed through connected Paytm, BharatPe, or UPI accounts are settled directly into the merchant's bank account. Because funds flow directly to the merchant, product/service refunds must be requested directly from the respective merchant.
2. Customer Payment Disputes & UTR Verification
If a customer completes a UPI payment but encounters a delay or discrepancy:
- Failed / Debited Payments: If money was debited from customer bank account but gateway timed out, UPI bank systems automatically reverse funds within 24-48 hours.
- Manual UPI UTR Verification: Customers can submit their 12-digit UTR reference number on the payment link. Merchants verify and approve transactions directly from their Merchant Console.
3. Merchant Subscription Cancellation & Refunds
Merchants who purchase paid subscription plans (Starter, Business, Unlimited):
- Cancellation: Merchants may cancel auto-renewal at any time from the Subscription Settings panel.
- Refund Eligibility: Subscription fees are non-refundable once activated, as limits and gateway API access are provisioned instantly. In exceptional cases of technical billing duplicate charges, refunds are processed within 5-7 working days.
4. Dispute Resolution Support
For any unresolved payment queries, contact our dedicated support desk at praashant24@gmail.com with your Order ID and UTR details.